Refund Policy

Refund Policy – SEP Media Entertainment

At SEP Media Entertainment, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.

Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Returned within 30 days of receipt
  • Accompanied by proof of purchase

Returns requested after 30 days may not be accepted.

Return Process

Before returning any item, please contact our customer support at support@sepmediaentertainment.com to receive return instructions and the return address.

Once we approve your return request, we will provide all necessary details for the return shipment. Items returned without prior contact may not be accepted or processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., incorrect or defective item). Please note:

  • You are responsible for return shipping to the country of origin
  • Customs fees or import duties during return shipping are not covered by SEP Media Entertainment

Refunds

Once your return is received and inspected, we will notify you by email. If your return is approved, a refund will be issued to your original payment method within 14 business days.

Please note:

  • Shipping costs from the original order are non-refundable
  • Refunds may take additional time depending on your bank or payment provider

Partial Refunds (if applicable)

Partial refunds may be granted for:

  • Items returned not in their original condition
  • Items returned without original packaging
  • Items returned beyond the 30-day window (if accepted at our discretion)

Late or Missing Refunds

If you haven’t received a refund yet:

  • Double-check your bank account
  • Contact your credit card company – it may take time before your refund is officially posted
  • Contact your bank – processing times vary
  • If you have done all of this and still haven’t received your refund, please contact us at support@sepmediaentertainment.com.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or custom production, such as:

  • Intimate or personal care goods (e.g., beauty or skincare items that contact skin directly)
  • Gift cards
  • Final sale items marked as non-returnable

📧 Questions?

We’re here to help. If you have any concerns about your order or our refund process, please email us at support@sepmediaentertainment.com.

SEP Media Entertainment is committed to your satisfaction and will do our best to ensure a smooth return experience.